Blockchain. Metaverse. Web 3.0. NFTs. In this latest episode of The Change Officer Podcast, we're delving into how these advancements will impact the retail industry. Our guest today is Nick Vinckier, the Head of Corporate Innovation at Chalhoub Group, the largest luxury retailer in the Middle East. Nick introduced us to the top 5 mega-trends shaping the retail industry and beyond, including the awakening of society to sustainability, diversity and inclusion and the role customer experience plays in cultivating brand loyalty. He also walked us through the process of launching an NFT collection for one of Chalhoub's brands and his greatest learnings from the process.

Enjoy our Step 2022 series, short conversations with experts, leaders, and visionaries that got together at Step Conference in Dubai to discuss tech & innovation.